Service Advisor/Writer - Marine
Cannons Marina, INC.
Cannons Marina, INC.
Longboat Key, FL Longboat Key, FL Full-time Full-time $45,000 - $60,000 a year $45,000 - $60,000 a year 2 days ago 2 days ago 2 days ago Job description Service Advisors are responsible for providing an excellent customer service experience.
They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.
Duties & Responsibilities Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
Facilitates and organizes sublet work orders.
Manages technician's workflow and schedules assigned repair orders appropriately.
Performs detailed write-up of customers concerns and incorporate required work utilizing Complaint, Cause & Correction on each repair order and provide timely estimates for customer approval.
Has a continuous learning mindset, develops and maintains a high-level of service knowledge, including product recalls, service bulletins and warranty/service contract guidelines.
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
Obtains warranty or service contract approvals in a timely manner.
Assists in maintaining a safe and environmentally friendly service operation.
Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
Maintains CSI of 96 or better.
Duties and responsibilities may change at any time Qualifications & Expectations Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
Customer satisfaction, both internal and external.
Effective customer communication.
Technician efficiency/productivity.
Service response & turnaround times.
Service RO revenues and profitability.
Service Writing Duties Ascertains problems and services by listening to customer's descriptions of symptoms; clarifying descriptions of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
Develops accurate estimates by costing materials, supplies, and labor; calculating customer's payment.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
Work to surpass the shop's profitability goals by scheduling shop time wisely Achieves the highest level of customer satisfaction through excellent service.
Process all service transactions in the most efficient way.
Returns all calls by the end of the day.
Inform service customers of work status:
when services are completed, additional work approvals are needed.
Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work.
Facilitates and organizes sublet work orders.
Assist counter customers to locate products.
Process special orders and sales in the Lightspeed dealer management system.
Enjoy providing customer service of the highest quality; understand the impact of enthusiastic, sincere service.
Duties and work may change at any time without notice.
Additional Pay Commision available for future sales goals and after 90 days.
To Apply Submit resume.
Please do not stop by, call or email.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday No weekends Shift:
8 hour shift Application Question(s):
Are you willing to agree to a background and reference checks? Education:
High school or equivalent (Required)
Experience:
Service writing:
2 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Cannons Marina, INC.
Longboat Key, FL Longboat Key, FL Full-time Full-time $45,000 - $60,000 a year $45,000 - $60,000 a year 2 days ago 2 days ago 2 days ago Job description Service Advisors are responsible for providing an excellent customer service experience.
They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.
Duties & Responsibilities Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
Facilitates and organizes sublet work orders.
Manages technician's workflow and schedules assigned repair orders appropriately.
Performs detailed write-up of customers concerns and incorporate required work utilizing Complaint, Cause & Correction on each repair order and provide timely estimates for customer approval.
Has a continuous learning mindset, develops and maintains a high-level of service knowledge, including product recalls, service bulletins and warranty/service contract guidelines.
Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
Obtains warranty or service contract approvals in a timely manner.
Assists in maintaining a safe and environmentally friendly service operation.
Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
Maintains CSI of 96 or better.
Duties and responsibilities may change at any time Qualifications & Expectations Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
Customer satisfaction, both internal and external.
Effective customer communication.
Technician efficiency/productivity.
Service response & turnaround times.
Service RO revenues and profitability.
Service Writing Duties Ascertains problems and services by listening to customer's descriptions of symptoms; clarifying descriptions of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
Develops accurate estimates by costing materials, supplies, and labor; calculating customer's payment.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into Lightspeed.
Work to surpass the shop's profitability goals by scheduling shop time wisely Achieves the highest level of customer satisfaction through excellent service.
Process all service transactions in the most efficient way.
Returns all calls by the end of the day.
Inform service customers of work status:
when services are completed, additional work approvals are needed.
Increase revenue by performing thorough inspections of incoming units to identify and sell current and future potential work.
Facilitates and organizes sublet work orders.
Assist counter customers to locate products.
Process special orders and sales in the Lightspeed dealer management system.
Enjoy providing customer service of the highest quality; understand the impact of enthusiastic, sincere service.
Duties and work may change at any time without notice.
Additional Pay Commision available for future sales goals and after 90 days.
To Apply Submit resume.
Please do not stop by, call or email.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Vision insurance Day range:
Monday to Friday No weekends Shift:
8 hour shift Application Question(s):
Are you willing to agree to a background and reference checks? Education:
High school or equivalent (Required)
Experience:
Service writing:
2 years (Required) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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